Refund policy

At Simply DoughLectable, I want you to feel confident and supported when you buy one or more of my sourdough starters. Because my products are food-related and perishable once activated, I'm not able to accept physical returns. But I'm committed to making sure you have a great experience and succeed on your sourdough journey!

Lost, delayed or damaged packages

If your order is lost, delayed in transit, or arrives crushed or damaged, I will gladly replace your item at no cost, no problem. Please contact me as soon as you notice there is an issue so I can help.

Trouble with your sourdough starter

There is a lot of conflicting sourdough advice out there, and much of it doesn't fit my starters. The instructions and Tips & Tricks cards included with your order are tested to give you the best chance of success, so please follow them, and reach out to me before trying something you found online.

If you have trouble activating or using your starter:

  1. Text or call me at (480) 688-7333, or email me, so we can walk through troubleshooting together and sort out whatever is going on.
  2. If I'm unable to get your starter working, I will replace your product.

My goal is for every customer to be happy with their starter and successful on their sourdough journey.

When refunds or replacements are offered

Refunds or replacements are offered when:

  • USPS loses, delays or damages your package
  • Your starter does not activate

Refunds are not offered for:

  • Not following the provided instructions and tips & tricks
  • Customer error after activation (for example underfeeding, contamination, or throwing the starter out)

How to ask for help

Text or call me at (480) 688-7333, or email me at tammy@simplydoughlectable.com, with:

  • Your product name: Benny, Bucky, Bucky "Live", Barlee or Brownee
  • What's going on with the product
  • What type/brand of water you are feeding your starter
  • The specific flour type and brand
  • Photos, if you have them

I respond promptly and will take care of your request as quickly as I can.

Thank you for supporting Simply DoughLectable! I take pride in helping each and every one of my customers succeed on their sourdough journey. – Tammy