Simply DoughLectable

Returns & Refunds

RETURNS & REFUNDS POLICY Last updated: December 10th, 2025

At Simply DoughLectable, I want you to feel confident and supported when purchasing one or more of my sourdough starters. Because my products are food-related and perishable once activated, I am unable to accept physical returns. However, I am committed to making sure you have a great experience and succeed on your sourdough journey!

Missing or Lost Packages

If your order is lost, damaged, or undelivered due to USPS error, I will gladly replace your item at no cost. Please contact me as soon as you notice there is an issue so I can assist.

Issues With Your Sourdough Starter

If you have trouble activating or using your sourdough starter:

  1. Contact text me at (480) 688-7333 or email me so we can walk through troubleshooting, and resolve any issues you may be experiencing.
  2. If I am unable to get your starter working, I will replace your product.

My goal is to ensure that every customer is happy with their sourdough starter, so they can be successful on their sourdough journey.

Refund Eligibility

Refunds or replacements are offered in the following cases:

  • USPS loss or damage
  • Starter does not activate

Refunds are not offered for:

  • Failure to follow the provided instructions and tips & tricks
  • Customer error after activation (e.g., underfeeding, contamination, disposal)
  • Delayed USPS delivery when the package still arrives

How to Request Assistance

Please text/call me at (480) 688-7333 or email me at Tammy@simplydoughlectable.com with:

  • Your product name – Benny, Bucky, Bucky "Live", Barlee or Brownee
  • The issue with the product
  • What type/brand of water you are feeding your starter
  • Specific flour type and brand
  • Photos, if available

I respond promptly and will resolve your requests as quickly as possible.

Thank you for supporting Simply DoughLectable! I take pride in helping each and every one of my customers to succeed in the sourdough journey.

Premium customer care

Customer care from Tammy you can count on

Simply DoughLectable is our family business, and every order comes with me, Tammy. I answer your texts and calls myself: a real person, not a bot and not a call center. From waking up your starter to reading the rise and shaping your first loaf, I'm one message or phone call away. I'm happy to help with starter feedings, rehydrating a dehydrated starter, timing, dough troubles, and any bake question along the way. And if a bake doesn't turn out the way you hoped, I'll follow up with you so we can work through it together.

Tammy

Text or call Tammy

480-688-7333
Text Tammy Call
  • A real personI answer your texts and calls myself
  • Every step of the wayFrom your first feeding to your first loaf
  • Clear instructionsStep-by-step guidance in every order